Refund Policy

1. Scope and Applicability

This Policy applies only where users avail services on the Application. It does not apply to users of the Application in their role as experts/consultants who provide consultations facilitated by the Application.

Please note that this Policy is to be read together with the Application's Terms of Use.

2. Purchases and Third-Party Payments

The price, purchase amount, and available payment methods/modes will be displayed at the point of purchase. We engage third-party payment service providers for processing payments, and they may process the payments in a secure manner in accordance with their policies and terms and conditions.

Please contact us if you would like to know the name and address of the third-party payment service provider. You (the user) may contact your bank or card/payment instrument issuer to confirm chargeback availability. Users may check with their bank/payment instrument issuer for cancelling any regular payments they may have set up for the payment methods utilised by them.

3. Cancellation and Execution Stage Policies

3.1 Report Orders

No refund shall be processed on the order of any reports under any circumstances if the order has reached the "processing" (Assigned to an expert) stage. The risk and liability of placing an order in a hasty and careless manner totally lies with the User, and the Application is not responsible for any refund once the processing stage has started.

3.2 Standard Orders Before Execution

No refund shall be processed once the Order has been placed and executed. However, if the User intends to cancel a successfully placed order before execution, the User is required to contact the customer care team within 1 (one) hour of making the payment, whereafter it is totally at the discretion of the Application whether to issue a refund.

3.3 Performance and Timelines

The User agrees that the timelines mentioned in this Policy are approximate and all essential steps would be taken to adhere to the timelines as displayed.

4. Executed Consultations and Connection Policies

Refunds will not be processed after a service (consultation, chat, or call) has been executed. However, refunds may be considered as stated in this Policy for network issues or technical difficulties, such as weak signals or inaudible consultations.

No refund shall be processed for any call which gets connected.

The services offered are strictly not meant to replace any philosophical, emotional, or medical treatment. The Application holds no responsibility or liability about the reality or reliability of the conversation that affects human physiology. The User is advised to exercise discretion in such a case, and no refund shall be issued on such grounds.

5. Information Entry Responsibility

The User agrees to be careful while providing any information to the Application and must re-check the information filled before clicking on "Submit". The User can request a change in incorrect information or data entered, provided the request for such change is made to customer care within 1 (one) hour of the execution of the service rendered by the service provider.

6. Server and Double Payment Issues

In case the User is experiencing any server-related issues like 'slow down', 'failure', or 'session timeout', the User shall, before initiating a second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:

• If Bank Account is debited: Ensure that you do not make the payment twice, and immediately thereafter contact the Application via customer care to confirm the payment.
• If Bank Account is not debited: The User may initiate a fresh transaction to make payment.

However, refunds for multiple payments against the same order—even after the above precaution—shall be refunded in full. The Application shall only retain the cost of the single order intended to be placed by the User.

7. Order Rejections and Cancellations by the Application

If there are orders that the Application is unable to accept and must cancel, the Application, at its sole discretion, reserves the right to refuse or cancel any order for any reason whatsoever. Some situations that may result in the order being cancelled include, without limitation, non-availability of the service, inaccuracy, error in pricing information, or other problems as identified.

If the User's order is cancelled after charges are paid against the said service, the said amount paid for booking shall be refunded.

8. Quality Audits and Recording Permissions

By requesting a refund, the user agrees to provide MeetMate Vibe call's quality audit team permission to access the chat/call recording of the consultation for which the refund has been requested, in order to determine whether the case is eligible for a refund or not.

MeetMate Vibe call quality audit team may, at its discretion, provide partial/full refunds to users wherever a consultant's quality parameters are not satisfied. You may request refunds in the following cases: network issues due to which a chat/call was affected in between, or where there was a weak signal, background noise, or an inaudible consultant during video/voice call sessions.

Your requests for refunds will be considered by the Company in accordance with your rights under applicable laws.

Please Note: No refund will be given in case of lack of accuracy of any consultation or dissatisfaction with the conversation or advice received. MeetMate Vibe call takes no responsibility for factual accuracy on any consultations.

9. Refund Settlement Timelines

All refunds will be credited to the original payment method used for purchase/payment.

Where a refund is approved by the Company, the approved amount shall be credited back to the original payment method used at the time of payment/purchase within 7-10 working days, subject to applicable banking and payment aggregator/gateway timelines.

10. Support and Grievance Details

Reach us at support@meetmate.fun for any refund requests.

If you have any grievances regarding refunds, you may contact our Grievance Officer (Dipu Kumar) at support@meetmate.fun.