Privacy Policy

1. Information We Collect

We collect the following categories of personal information:

1.1 Information You Provide

• Account Information: Nickname/username, email address, password, and profile avatar details when you create an account using email or third-party logins (Google or Apple).
• Profile Preferences: Language preferences and host/expert categories you browse or interact with.
• Wallet & Transaction Information: Recharge amounts, package selections, cashback calculations, and transaction records. We do not store full credit card details on our servers; these are handled securely by integrated payment gateways.
• Customer Support Data: Any attachments, screenshots, or chat message logs you send to support to resolve wallet recharge or payment issues.
• Expert Profile Details (Hosts Only): Pricing limits, earnings records, and payment settlement details (bank/UPI details) to withdraw earnings securely.

1.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Log Data: IP address, pages visited within the app, time spent on specific screens, and access timestamps.
• Call Logs: Outgoing/incoming timestamps, call duration, expert/host ID, and per-minute cost logs. We do NOT record or listen to the audio content of calls. All audio transmissions are encrypted and streamed in real-time.

1.3 Mobile App Permissions

Our mobile application may request access to:

• Microphone: Critical permission required to connect 1-to-1 audio calls between users and hosts.
• Push Notifications: To alert you about call status, wallet balance alerts, and promotional cashback campaigns.
• Bluetooth: To support audio routing when using external headsets during active calls.

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing the Calling Service: To establish real-time Agora/Livekit audio calls, display expert listings, and manage online/offline host availabilities.
• Wallet & Billing Operations: To calculate per-minute billing deductions during active calls and manage wallet recharge packages.
• Customer Support: To troubleshoot recharge issues, process payment tickets, and respond to chat feedback.
• Security & Safety: To prevent fraud, detect abusive behavior on calls, and maintain a secure community environment.
• Host Withdrawals: To process secure withdrawals for experts and hosts based on their earnings.

3. How We Share Your Information

We do not sell your personal data. We only share information with third-party service providers to facilitate app functions:

3.1 Service Providers

• Audio calling providers: Agora/Livekit to process encrypted voice calls.
• Payment Gateways: To handle secure transaction processing.
• Analytics Providers: Firebase to monitor app performance and crash diagnostics.
• Support Integrations: Freshworks/third-party support solutions to manage chat and ticketing systems.

3.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property.

4. Data Retention

We retain your personal information as follows:

• Active Accounts: Retained for as long as your account remains active.
• Account Deletion: Upon your account deletion request, your profile information is deleted or anonymized within 30 days.
• Payment & Billing History: Transaction history and invoice records are maintained for 7 years for financial and tax audits.

5. Data Security

We implement appropriate technical measures to safeguard your communications and data:

• All voice communications are encrypted in transit using industry-standard TLS protocols.
• Wallet transactions are processed through encrypted payment pathways.
• Real-time call logs are protected under secure database access protocols.

6. Mobile App Privacy (App Store & Play Store)

6.1 iOS App Store data collection

Our iOS application may collect contacts and device logs for troubleshooting, usage data for analytics, and identifier info (IP/User ID) to prevent wallet fraud.

6.2 Google Play Store Data Safety

MeetMate Vibe call is compliant with Google Play Data Safety protocols. Data collected is encrypted in transit and users can request account deletion at any time.

6.3 Account and Data Deletion

MeetMate Vibe call provides a simple way to delete your account and personal data:

• In-App Deletion: Navigate to Settings > Delete Account within the MeetMate Vibe call mobile app.
• Web Deletion: Log in to your account at MeetMate Vibe call app and select Account Deletion.
• Email Request: Send an email to support@meetmate.fun with the subject line "Account Deletion Request".

7. Children's Privacy

MeetMate Vibe call is a platform for adult communication and paid voice calls. The Service is strictly not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe someone under 18 is using the service, please report it to support@meetmate.fun.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@meetmate.fun